Privacy Policy

Privacy & Cookie Policy

Introduction

When you visit or access our website, or when you interact or engage with our content (“Services”), we use (and authorize third parties to use) web beacons, cookies, pixel tags, scripts, tags, API and other technologies ("Tracking Technologies"). The Tracking Technologies allow us to automatically collect information about you and your online behavior, as well as your device (for example your computer or mobile device), in order to enhance your navigation on our Services, improve our Services performance and customize your experience on our Services. We also use this information to collect statistics about the usage of our Services, perform analytics, deliver content which is tailored to your interests and administer services to our Users, customers and partners.

We also allow third parties to collect information about you through Tracking Technologies. We may also share information about you to our third party suppliers, which are required for providing the services to you.

What are cookies?

Cookies are small text files (composed only of letters and numbers) that a web server places on your computer or mobile device when you visit a webpage. When used, the cookie can help make our Services more user-friendly, for example by remembering your language preferences and settings.

Cookies are widely used in order to make websites work in an efficient way. The use of cookies allows you to navigate between pages efficiently. Cookies remember your preferences and make the interaction between you and the Services smoother and more efficient.

Most browsers automatically accept cookies by default. You can find more information about cookies at www.allaboutcookies.org.

In addition to cookies, we may also process your IP address, which is a unique number assigned to a computer or other device communicating via the internet protocol, and analytical scripts, which are small pieces of a computer code through which users and their behavior on websites can be tracked.

Storing Tracking Technologies

We store Tracking Technologies when you visit or access our Services (for example when you are visiting our websites) – these are called "First Party Tracking Technologies". In addition, Tracking Technologies are stored by other third parties (for example our analytics service providers, business partners) who run content on our Services – these are called "Third Party Tracking Technologies".

Both types of Tracking Technologies may be stored either for the duration of your visit on our Services or for repeat visits.

What types of Tracking Technologies do we use?

We use three main types of Tracking Technologies:

1. Strictly necessary Tracking Technologies:
These Tracking Technologies are essential to enable you to login, navigate around and use the features of our Services, or to provide a service requested by you (such as your username). We do not need to obtain your consent in order to use these Tracking Technologies. These Tracking Technologies can be used for security and integrity reasons - for example to detect violation of our policies and for support or security features.

2. Functionality Tracking Technologies:
These Tracking Technologies allow our Services to remember choices you make (such as your language) and provide enhanced and personalized features. For example, these Tracking Technologies are used for authentication (to remember when you are logged-in) and support other features of our Services.

3. Performance Tracking Technologies:
These Tracking Technologies collect information about your online activity (for example the duration of your visit on our Services), including behavioral data and content engagement metrics. These Tracking Technologies are used for analytics, research and to perform statistics (based on aggregated information).

You can withdraw your consent to the processing of certain cookies by deleting them in the settings of your web browser. You can exercise other rights specified below by sending a request to [email protected]

Email Communication Policy

1. Purpose of Email Communication

We use email communication to provide users with relevant information related to our services, including:

account-related notifications
updates about our platform and services
educational content related to financial markets
information about new features, products, or offerings

2. Source of Email Addresses

We send emails only to individuals who have:

registered an account on our platform, including via email verification or third-party authentication providers (such as Google or Apple), and/or
purchased our products or services, and/or
voluntarily provided their email address through our website (e.g., forms, sign-ups, or other interactions)

For users who register using email, we use an email verification process to confirm ownership of the email address.
We do not purchase, rent, or use third-party email lists.

3. Types of Emails

We may send the following types of emails:

transactional emails (e.g., account verification, password reset)
service-related updates
educational content
marketing and promotional communications related to our services

4. Legal Basis for Processing (GDPR – EU Users)

If you are located in the European Economic Area (EEA), we process your personal data for email communication based on one or more of the following legal grounds:

Consent – where you have explicitly agreed to receive marketing communications
Legitimate interests – where we have an existing relationship with you (e.g., you are a customer), and the communication is relevant to our services

You have the right to withdraw your consent at any time.

5. Consent and User Control

By registering on our platform or providing your email address, you agree to receive email communications as described in this policy.
You may opt out of receiving marketing emails at any time by:

clicking the “unsubscribe” link included in every email, or
contacting us directly

Please note that you may still receive essential transactional or service-related emails even after unsubscribing from marketing communications.

6. Email Segmentation and Responsible Sending

We apply segmentation and responsible sending practices to ensure relevant and appropriate communication. This includes:

sending emails based on user activity and engagement
limiting communication frequency
prioritizing recently active users

We may conduct re-engagement campaigns to confirm continued interest in receiving our emails. Users who do not engage may be removed from future marketing communications.

7. Communication with Leads

We may send email communications to individuals who have not yet become customers but have expressed interest in our services by submitting their contact details through our website.
Such communications are limited to relevant information about our services and are sent in accordance with applicable data protection laws.

8. Sending Domain

Our primary website is operated under tefs.com.
We may use a dedicated domain, such as tefs.app, for sending email communications. This domain is used exclusively for communication purposes and is configured with appropriate authentication measures (e.g., SPF, DKIM, DMARC) to ensure secure and reliable delivery.

9. Data Protection

We implement appropriate technical and organizational measures to protect personal data and ensure secure processing of email communications.

10. Contact

If you have any questions regarding our email practices, you may contact us at:
[email protected]

Other rights

You may request deletion of your personal information or data at any time by contacting our support team. To do so, please send an email to [email protected] with your details and a clear request for data deletion. Once your request is received, we will delete your personal information in accordance with our Privacy Policy and applicable data protection regulations.

In connection with the processing of personal data, including cookies, you have the individual rights. We are obligated to comply with the personal rights listed by The United Arab Emirates' Government portal.

You can find more information on this link:

Data protection laws | The Official Portal of the UAE Government