Account deletion procedure
There are 2 ways to request the deletion of your account:
Contacting Customer Support via Chat
Open the integrated chat on our website or in the app, and simply write a message, saying that you need your account to be deleted.
A customer support agent will check your login, confirm your intention, and an account deletion procedure will be initiated.
Contacting Customer Support via email at [email protected]
Write an email to to our support address, indicating your name and account login and ask for the deletion of your account.
A customer support agent will check your login, confirm your intention, and an account deletion procedure will be initiated.
The account deletion procedure takes 7 days. During this period, you can cancel the procedure at any time and without any limitations.
User data deletion
For legal and compliance reasons, no data will be deleted from the account and it will be stored for the legally required period of time.