Platform Malfunctions

Platform Malfunctions: What Every TEFS Trader Should Know

Trading is exciting, but it is important to understand that technology can sometimes fail. TEFS wants you to be informed and prepared so you know how to respond if problems occur.

⚙ How Trading Platforms Work

Trading platforms are not just software on your computer. They rely on multiple connected systems working together:

    • Servers hosting the platform

    • Market data feeds from exchanges and liquidity providers

    • Your internet connection

    • Your device hardware and software

Even a small problem in one part of this system can affect your trades. For example, a temporary delay in the server or a slow connection on your device could prevent orders from being executed on time.

🌐 A Quick Note About the Internet

The internet is simply a network of computers communicating with each other. Every trade, chart update, or order you send travels through a chain of servers, routers, and connections before reaching its destination. If one link in this chain is weak, unstable, or broken, it can cause delays or interruptions in your trading experience.
Understanding this helps explain why issues sometimes happen even when the platform itself is working correctly.

⚠ Possible Causes of Issues

1. Global or platform-level problems

    • Platform servers may experience temporary outages

    • Market data feeds from exchanges or liquidity providers may fail

    • These issues can affect all traders at once

2. Local or client-specific problems

    • Poor or unstable internet connection

    • ISP issues in your area

    • Hardware or software problems on your computer or device

Tip: If you experience connection issues, try using a different network or a different device whenever possible.

📸 Document Everything

If a malfunction causes any damage, it is very important to collect as much evidence as possible. This includes:

    • Screenshots, photos, or videos showing what happened

    • A clear explanation of the problem

    • A description of what damage or loss occurred

The more complete the evidence, the easier it is for our support team to investigate the issue and provide the best possible solution.

💬 Contact TEFS Support

Whenever a malfunction occurs, you can reach TEFS support through:

    • Email: [email protected]

    • Chat: available on tefs.com

    • WhatsApp: direct support

While TEFS cannot take responsibility for issues that are outside our control, such as failures caused by third-party data providers, exchanges, or local internet problems, we will always do our best to help you. This may include investigating the issue and offering guidance to mitigate any damage.

✅ Key Takeaways

    • Trading platforms involve complex systems. Problems can come from servers, data feeds, or your own internet or device.

    • Always collect evidence when issues occur. Clear screenshots, videos, and explanations are very important.

    • TEFS is committed to supporting traders, but we cannot be responsible for external factors beyond our control.

    • Reliable hardware, software, and internet connections help minimize potential problems.